Meet The Team

The Hallmark Agency, Inc. is a family owned business founded in 1973. As independent insurance agents we represent more than one insurance company to offer the best options.

Matt Gray, CPCU

Agent/President

810-695-0600 ext. 225
mattg@hallmarkmichigan.com

Matt, born and raised in Metro-Detroit and a Michigan State University alumni (Go Green!), embarked on his professional journey in the insurance industry with Auto-Owners Insurance Company shortly after graduating. He spent over a decade with Auto-Owners in locations such as Lansing, Indianapolis, and Salt Lake City. In 2014, Matt transitioned to Hallmark, driven by his passion for providing tailored insurance solutions to both personal and business clients.

“I truly enjoy finding insurance solutions for all of my personal and business customers, and I strongly believe that the independent agency model is the superior way to purchase and sell insurance. I’m proud our Hallmark team takes immense pride in serving as trusted advisors for our clients’ risk management needs.”

Matt loves supporting his twins, Tyson and Stella, whether in life or athletics. He loves traveling and enjoying good food and entertainment experiences, all while creating memories with the kids and his wife, Kristin.

Valorie McNeal

Valorie McNeal

Insurance Advisor

810-695-0600 ext. 204
valoriem@hallmarkmichigan.com

Valorie was born and raised in Farwell, MI. After earning her degree from Central Michigan University, she embarked on a career path within the insurance industry. She began at Auto-Owners Insurance Company and crossed paths with Matt Gray, a fellow Auto-Owners underwriter.

For over 20 years, she has had opportunities with Auto-Owners in Lansing, Kalamazoo, and Lakeland, FL. She assumed various leadership roles throughout this time, honing her skills and leaving a lasting impact. With a deep desire to serve individuals and families more directly, she started a new chapter in her insurance career and became a licensed producer and insurance advisor.

Partnering with Hallmark Agency and Matt Gray was a natural progression. Their top-notch carriers, stellar reputation, and commitment to exemplary customer service made it a seamless partnership. Driven by her passion for service and dedication to her craft, Valorie utilizes her expertise to provide tailored insurance solutions, ensuring peace of mind for those she serves.

Valorie lives in Brighton with her husband and two children. She loves cooking and baking and is always willing to try a new recipe!

Laura Behrend

Laura Behrend

Sales Specialist

810-695-0600 ext. 212
laurab@hallmarkmichigan.com

Laura was born in Minnesota and, at age 21, moved to Los Angeles. There, she worked for a mortgage company affiliated with an insurance agency, where she spent all day, every day, typing quotes. Driven by her passion for the industry, Laura pursued further education, becoming a licensed agent, and has loved her work ever since. Twenty-five years ago, Laura moved to Michigan and worked for Farmers and State Farm Insurance companies. Almost a decade ago, she joined the Hallmark Agency team. 

“I really enjoy connecting and working with people, and insurance resonates with me. The agency is a great place to work; our wonderful team makes coming to work enjoyable.”

Beyond her professional endeavors, she has two children, two stepsons, five grandchildren, and three great-grandchildren. Laura is a talented scrapbooker and enjoys gardening. A pillar of her community, she dedicates her time to working with the youth at her church. If you enjoy car shows, be sure to look for Laura and her husband. Attending car shows is one of the joys of their life together!

Maria Duplessis

Maria Duplessis

Sales Specialist

810-695-0600 ext. 217
mariad@hallmarkmichigan.com

Maria brings over 14 years of experience in sales and customer service; she loves helping people. Introduced to the insurance industry by her mom, Maria has enjoyed it ever since! She was born in Michigan, raised in Texas, and returned to Michigan in 2008 to be close to family.
She is the proud mother of two beautiful, smart and strong willed daughters daughters, and to a spunky Dachshund, and a goofy German Shepherd.

Jean Fall

Jean Fall, CISR

Account Manager

810-695-0600 ext. 220
jeanf@hallmarkmichigan.com

Jean has been with Hallmark Agency for over 30 years and loves working with our clients and helping them with their insurance needs.

“Many of our clients have been with us for years, and they truly feel like family. Hallmark Agency is a great place to work, and we have a great team of co-workers, who have become like a second family.”

Outside of work, Jean has been married for almost 40 years to her wonderful husband, Don. They have two children and their cherished granddogs, Duke, an English Bulldog, and Harley, a Chocolate Lab. During her leisure time, Jean enjoys camping trips, exploring the great outdoors up north, swimming, and exciting travel adventures.

Audryanna Fricke

Customer Service Representative

810-695-0600 ext. 208
audryannaf@hallmarkmichigan.com

Audryanna grew up in a military family, born in Germany and moved around often. She recently purchased her first home in Lapeer, and is super excited to put roots down. She started in the insurance industry in 2019 after some time as a nurses aid. “I love working at hallmark agency because I can care for my clients the same way I did in the hospital” says Audryanna. In her spare time she loves hanging with her two German Shepherds, fishing, boating, camping, and antique shopping!

Doris Magulick

Customer Service Representative

810-695-0600 ext. 205
dorism@hallmarkmichigan.com

Doris has lived in Flint all of her life. She gives credit to her sister for getting her into insurance work starting in 1989. Doris has always worked in customer service of some kind. “ I like it because it’s easy for me to talk to people and I like helping them. Hallmark has been very good to me, great management and co-workers. How do you like that for kissing up? Actually, I mean it,” said Doris. She is from a large family and has seventy-seven first cousins. She is one of eight siblings, and has three sons and four grandchildren. Doris is a dedicated dog lover!

Rhonda Mulligan

Office Manager

810-695-0600 ext. 213
rhondam@hallmarkmichigan.com

Rhonda was born and raised in Clio, MI. She got her start in insurance as a bookkeeper at a different independent insurance agency. 

“I’ve been at Hallmark now for 30 years. It has been a great place to work since the beginning and continues to be so today. We work with great people and strive to provide great service to our customers.” 

Rhonda enjoys spending time with friends and family, scrapbooking, and crafting.

Bobbie Shafer, CISR

Customer Service Representative

810-695-0600 ext. 203
bobbies@hallmarkmichigan.com

Bobbie was introduced to the insurance industry as a receptionist at an agency in 2000. Over the years, she transitioned to processing and eventually to a Customer Service Representative (CSR) role.

“I have been at Hallmark for over 10 years and enjoy working at Hallmark because it is a hometown agency that takes pride in helping and insuring local families and businesses.”

Beyond her professional life, Bobbie finds joy in her family. Married with a son, a wonderful daughter-in-law, and two grandsons, she cherishes every minute spent with them. Their shared love for Michigan’s great outdoors bonds them through camping, boating, and snowmobiling adventures. In her leisure time, you’ll often find Bobbie exploring garage sales, flea markets, and thrift stores in search of that perfect treasure.

Kim Turner

Customer Service Representative

810-695-0600 ext. 211
kimt@hallmarkmichigan.com

Kim grew up in Clarkston and moved to Goodrich in 2016. She’s been enjoying the insurance industry since 2016, assisting customers and exceeding their expectations. With an outgoing personality, she loves bowling, crafting, and cherishing moments with her friends and family. Kim will tell you that her husband, parents, brother, and three stepsons are her world!

Tommy Kirk

Support Team

810-695-0600 ext. 210
tomk@hallmarkmichigan.com

Tommy was born and raised in the Flint area. He’s worked as a supplier of auto parts for the majority of his career.  In Tommy’s free time he enjoys time with his son, the outdoors, and flying drones.

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*As Of 02/08/2017